Terms of Service

1. Agreement and definitions

These Terms of Service ("Terms") form a binding agreement between Vantage Search Group ME DWC-LLC, a company registered in the Dubai South (DWC) free zone in Dubai, United Arab Emirates under licence number 14082 ("we", "us", "our", "Annie"), and the individual or entity that creates an Annie account ("you", "your", "Customer"). By creating an account, clicking to accept, or using Annie, you agree to these Terms and to our Privacy Policy, which is incorporated by reference. If you're accepting on behalf of a company or other legal entity, you represent that you have the authority to bind that entity.

"Service" means the Annie software platform, including its web application, APIs, and any related features. "Customer Data" means any data you or your users submit to, upload to, or generate within the Service, including candidate, contact, company, and pipeline records. "Order" means the subscription plan, pricing and billing frequency you select at checkout.

2. The service

Annie monitors business signals relevant to your specified markets, generates a ranked daily agenda of business-development opportunities, matches candidates from your pipeline to opportunities, and drafts outreach messages using AI. Annie is a business tool for recruitment professionals, not a background-check, credit-reference, or regulatory/legal compliance service, and must not be relied on as one.

3. Changes to the service

We're constantly improving Annie and may add, change, or remove features, including features you currently use, at our discretion. We'll give reasonable notice before removing a feature that materially reduces the value of a paid plan. Features we label "beta," "preview," or "experimental" are provided for evaluation only, may be changed or withdrawn at any time without notice, and carry no warranty or service-level commitment of any kind.

4. Accounts and eligibility

You must be at least 18 and have authority to bind your firm to these Terms. You're responsible for keeping your login credentials secure, for all activity under your account, and for promptly notifying us of any unauthorised access. We're not liable for any loss arising from your failure to safeguard your credentials.

5. Subscriptions and billing

• Annie is sold as Solo only. Subscriptions are billed monthly at $129 or annually at $1,290 (two months free), in advance via Stripe, at the rate shown at checkout.
• The trial is seven days and does not require a card at signup. If you do nothing, the trial ends and you are not charged. To continue, add a payment method.
• You can cancel at any time; you keep access until the end of your current billing period. We do not offer refunds, except where required by law.
• We may change pricing going forward, with reasonable notice before it applies to your next renewal.
• You're responsible for all applicable taxes, and for keeping your payment method current; we may suspend access for unpaid or failed invoices after reasonable notice.

Cancelling

You can cancel at any time from your billing page. Your subscription continues to the end of the period you have already paid for, and Annie keeps working until then. You are not charged again.

Refunds

No refunds. Because you keep full access until the end of the period you paid for, cancelling part-way through does not shorten anything, except where a refund is required by law.

Your data

Cancelling does not delete anything. Your contacts, companies, notes, candidates and history stay on your account. Resubscribe and it is all where you left it.

Free trial

The trial is seven days and does not require a card. If you do nothing before it ends, the trial stops and you are not charged.

6. Acceptable use

You agree not to: use Annie to violate any applicable law, including data protection, anti-spam, employment, and anti-discrimination laws in the markets you operate in; scrape, resell, or provide third-party access to Annie's data or outputs outside your own organisation; attempt to reverse-engineer, decompile, or circumvent the Service or its security; introduce malware or attempt to gain unauthorised access to our systems or other customers' data; or use Annie in a way that infringes someone else's rights or that we reasonably believe damages, disables, or impairs the Service.

7. Your data and license grants

You retain ownership of all Customer Data. You grant us a worldwide, non-exclusive licence to host, process, transmit, and display Customer Data solely to provide, maintain, and support the Service for you, and as otherwise described in our Privacy Policy. You're responsible for having a lawful basis to hold and process that data, particularly personal data about candidates and client contacts who are not themselves Annie users.

We may use Customer Data in de-identified, aggregated form (such that it cannot reasonably be used to identify you, your firm, or any individual) to operate, analyse, and improve the Service, and to develop new features. We will not use your Customer Data to train models on behalf of, or otherwise share it with, any other customer. Any feedback or suggestions you give us about the Service may be used by us without restriction or compensation to you.

8. AI-generated content and employment-related use

Annie uses AI (via Anthropic) to draft outreach messages, summaries, and analysis. AI output can be inaccurate, incomplete, or inappropriate for a given situation, and you're responsible for reviewing any AI-drafted message, and any signal, contact detail, or analysis Annie surfaces, before you act on it or send it.

Annie does not make, and is not designed to make, hiring, employment, or candidate-selection decisions, and does not perform automated decision-making about any individual for employment purposes. You remain solely responsible for complying with applicable employment, anti-discrimination, and recruitment-advertising law in every jurisdiction where you use Annie's output, including in any outreach message, candidate recommendation, or job-related communication you send.

9. Third-party data and enrichment

Signal and contact information Annie surfaces (including data from Apollo.io) is provided for your convenience and may be incomplete, outdated, or inaccurate. Annie does not guarantee the accuracy of any contact, company, or signal information, and is not responsible for how you use it.

10. Confidentiality

Each party may access the other's non-public business, technical, or product information ("Confidential Information"). Each party agrees to use the other's Confidential Information only to perform its obligations under these Terms, and to protect it using at least the same care it uses for its own confidential information, and no less than reasonable care. This section doesn't apply to information that's public, independently developed, or required to be disclosed by law (with notice to the other party where legally permitted).

11. Intellectual property

Annie, its underlying software, and its branding belong to us. Your use of Annie doesn't transfer any of that to you. You keep ownership of your Customer Data. We reserve all rights not expressly granted to you.

12. Publicity

We may identify you as an Annie customer, and use your name and logo, in our marketing materials and customer lists. You can opt out of this at any time by contacting us using the details in section 20.

13. Non-solicitation

During your subscription and for 12 months after it ends, neither party will directly solicit for employment any employee of the other party who was materially involved in the relationship, without that party's written consent. This doesn't restrict general public job postings not targeted at the other party's employees.

14. Export control and sanctions

You represent that you're not located in, and won't use Annie from, a country or territory subject to comprehensive UAE, UK, EU, or US trade sanctions, and that you're not on any applicable restricted-party or denied-persons list. You agree to comply with all applicable export control and economic sanctions laws in your use of the Service.

15. Disclaimer of warranties

Annie is provided "as is" and "as available," to the fullest extent permitted by law, with no service-level or uptime guarantee unless separately agreed in writing. We don't guarantee the Service will be uninterrupted, secure, or error-free, that any signal, contact detail, AI output, or analysis will be accurate or complete, or that using Annie will generate any particular business outcome, lead quality, or revenue result. Annie does not perform legal, immigration, background-check, or regulatory compliance review, and nothing in the Service should be relied on as such. We disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement, to the extent permitted by law.

16. Limitation of liability

To the fullest extent permitted by law: neither party is liable to the other for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, business, goodwill, or data, arising out of or relating to these Terms or the Service, even if advised of the possibility of such damages. Each party's total aggregate liability arising out of or relating to these Terms is limited to the total fees you paid us in the 12 months immediately before the event giving rise to the claim. These limitations don't apply to a party's indemnification obligations, breach of confidentiality, infringement of the other party's intellectual property, or liability that can't be limited by law.

17. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, liabilities, and reasonable costs (including legal fees) arising from: your breach of these Terms; your violation of any applicable law, including data protection, employment, or anti-discrimination law, in connection with data you add to Annie or outreach you send using Annie; or a third-party claim that data you uploaded (including candidate or client contact data) was collected or processed by you without a lawful basis. We agree to indemnify and hold you harmless from third-party claims that the core Annie software, as provided by us and used in accordance with these Terms, infringes that third party's intellectual property rights.

18. Termination

You can stop using Annie and cancel your subscription at any time. We may suspend or terminate accounts that violate these Terms, that fail to pay for the Service, or where we reasonably believe continued access poses a security, legal, or reputational risk to us or other customers. On termination, your right to access Annie ends; sections of these Terms that by their nature should survive termination (including confidentiality, intellectual property, disclaimers, limitation of liability, indemnification, and governing law) continue to apply.

Getting your Customer Data out. You can download your records from Settings at any time, without asking us and without making a request. That download still runs after a subscription lapses or is cancelled, and we do not lock it behind another payment. The file contains contacts, companies, jobs, candidates, deals, notes, meetings, tasks, pipeline links, placements, invoices and email history. It lists uploaded files and does not contain them. The ownership-change log is absent from a download taken after billing has stopped, because that table still requires an active subscription to read. On a team account the download is available to the owner and to any role allowed to export; everyone else is told the full download is the owner's to take.

If we discontinue the Service. If we decide to stop providing Annie altogether, we will give you at least 60 days' written notice to your account email before the Service is switched off, and that same download will keep working for the whole of that period. This applies to a discontinuation of the Service by us, and not to a termination of your individual account for the reasons set out above.

18A. Data protection roles and DPA

For personal data you put into Annie about candidates and client contacts, you are the controller and we are the processor under the UAE Personal Data Protection Law: you determine the purposes for which that data is held, and we process it on your instructions to provide the Service. For your own account data (your name, email, firm and billing details), we are the controller. Our subprocessors, and what each one receives, are listed in section 4 of the Privacy Policy, which forms part of these Terms.

A signed data processing agreement covering that processing, subprocessors, breach notification and deletion on termination is available on request from mstubbs@meetannie.ai. If your firm has its own DPA template, send it to the same address and we will review it.

19. Force majeure

Neither party is liable for any failure or delay in performance caused by circumstances beyond its reasonable control, including acts of God, war, terrorism, civil unrest, government action, internet or utility failures, or failures of our third-party infrastructure or AI providers.

20. Governing law and dispute resolution

These Terms are governed by the federal laws of the United Arab Emirates as applied in the Emirate of Dubai, without regard to conflict-of-law principles.

Any dispute arising out of or relating to these Terms will be referred to and finally resolved by arbitration administered by the Dubai International Arbitration Centre (DIAC) under its arbitration rules then in force, seated in Dubai, UAE, conducted in English, before a single arbitrator. Arbitration will proceed on an individual basis only, and not as a class, collective, or representative action; both parties waive any right to a jury trial or to participate in a class action. Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in the courts of Dubai to protect its intellectual property or confidential information.

21. General provisions

• Assignment. You may not assign these Terms without our consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
• Severability. If any provision of these Terms is found unenforceable, the rest remains in full effect, and the unenforceable provision will be replaced with one that most closely achieves its intent.
• No waiver. Our failure to enforce a provision isn't a waiver of our right to do so later.
• Notices. We may give you notice by email to the address on your account; you may give us notice using the contact details in section 22.
• Entire agreement. These Terms and our Privacy Policy are the entire agreement between us regarding Annie, and supersede any prior agreements on the subject.

22. Changes to these Terms

We may update these Terms as the product evolves. We'll update the date at the top of this page and notify you of material changes.

23. Contact

Questions about these Terms can be sent to mstubbs@meetannie.ai.